Phase 01
Understand
We listen, then we prove we heard you. The phase ends with the problem written down in a form you recognise and would defend in front of your board.
Inside the understand phasePhase 04 · Post implementation
Review
Did it do what it was designed to do? We measure the return, gather the feedback, and write down what we would do differently.
Objectives
What this phase is for
- Establish whether the project executed what it was designed to do
- Identify the benefits and the learning, separately
- Understand what was actually applied, and what quietly was not
Phase 04 of four. Every engagement starts at Understand unless you already have the problem written down and agreed.
Method
How we work through it
We use what the problem needs. Nothing here is run for the sake of having run it.
Return on invested capital
The financial question answered against the model built in Design, not against a new one.
Survey & feedback
From the people who had to live with the change, not only the people who sponsored it.
Lessons learned
What went well, what did not, and what we would approach differently, including our own part in it.
Light, mid or full audit
Scaled to the size of the programme and to what the board needs to see.
Outputs
What you get
- A review report at the depth you choose, light touch through to full audit
- Return on invested capital measured against the original model
- Feedback gathered from the people affected
- A clear statement of what should happen next, including nothing, if that is the honest answer
Who is involved
Sponsor, delivery lead and a cross section of the people affected. Usually one to three weeks.
The decision point
You can stop here
Review is where the next engagement either earns its place or does not. If the honest answer is that the business should consolidate rather than start something new, that is what the report says.
The rest of the model
The other three phases
Phase 02
Design
Options, not an option. Costed at three budget levels and sequenced short, mid and long term, so the choice you make is a real choice.
Inside the design phasePhase 03
Execute
The design leaves the page. You pick the level of help, from a handover guide you run yourself through to us running the programme.
Inside the execute phaseNext step
Talk to us about Review
Tell us where you are. If you are not sure which phase you need, that is a normal place to start and the conversation will settle it.